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Here are answers to frequently asked questions:

How does my organisation make a referral to the foodbank?

The foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice and health professionals are just some of those who can refer people to the foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, tinned dessert and biscuits.  When available toiletries will be included.

Can the parcel be adapted to special dietary requirements?

The foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher.   The Foodbank will also endeavour to adapt the parcel to accommodate any food allergies etc.

Will the food parcel cater for my whole family?

The foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.

I have a baby, can you help with supplies of nappies and baby food?

The foodbank usually carries a  stock of nappies, baby wipes and baby foods (not milk), which can added to the parcel. Please let the foodbank know when you arrive if you need additional items for your baby.

What if I can’t get to the foodbank centre?

Unfortunately the foodbank volunteers cannot come to a home to deliver food.  If a person is unable to access the Foodbank please discuss the situation with the referral agency and  usually a member of the referral agency can come to the Foodbank on a client’s behalf.


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